Frequently Asked Questions (FAQ)

Whether a NanoSupps product is vegan-friendly depends on the item: whey protein and egg white protein are not suitable for vegans. Always check the ingredient list and allergen information on the product page and packaging before you buy.

Many NanoSupps products contain or may contain milk, egg, soy, nuts, peanuts, gluten or other allergens, and several are produced in facilities that also handle these ingredients. Always read the allergen declaration on the label. If you have a food allergy or intolerance, do not rely on the product name alone.

No. Food supplements and sports nutrition products are designed to complement a balanced, varied diet and a healthy lifestyle — not to replace them. Do not exceed the recommended daily dose, and keep out of the reach of young children.

NanoSupps products are made with trusted manufacturing partners across the EU and Europe, including Hungary, Sweden, Denmark, France, Germany, Italy, Poland, Slovenia, Slovakia, Romania and the Netherlands. The country of origin is shown on each product's packaging.

Store your supplements in a cool, dry place away from direct sunlight, unless the label states otherwise. Some products — such as liquid egg white and ready-to-drink beverages — may need refrigeration after opening. Always follow the storage instructions on the packaging and consume before the best-before / use-by date.

If you are pregnant, breastfeeding, taking medication or have a medical condition, consult your doctor before using any food supplement or pre-workout / high-caffeine product. Products containing caffeine or stimulants are not recommended for children, pregnant or breastfeeding women, or people sensitive to caffeine.

After you place your order, you'll get a confirmation email with your order summary. We then process and pack your order and send a dispatch notification with tracking (where available) as soon as it leaves our warehouse.

A successful order is always confirmed by an order confirmation email containing an order number and item list. If you don't receive this email within a few minutes, check your spam/junk folder. If it's still missing, your order may not have gone through — contact customer support to confirm before placing a new one.

There is no fixed maximum order value for standard online purchases. For unusually large or wholesale orders, contact our customer support so we can help you complete the purchase.

You don't need an account — you can check out as a guest. However, creating a NanoSupps account lets you track orders, view your order history, save your details and check out faster next time.

To correct a wrong address or phone number, contact customer support as soon as possible with your order number and the correct details. If your order hasn't been dispatched yet, we can update it. Once it has shipped, the delivery address can no longer be changed.

If your order hasn't been dispatched, contact us quickly and we'll try to help. In most cases the simplest solution is to place a separate order for the additional items. Orders that have already shipped can't be modified.

To cancel your order, contact customer support with your order number before it is dispatched. If it has already shipped, you can refuse delivery or use your right of withdrawal after receiving it (see the Returns & Refunds section).

To redeem a coupon, enter your discount code in the coupon field in the basket or at checkout, then apply it before completing payment. Make sure any conditions (minimum order value, validity period, eligible products) are met, as only one coupon can usually be applied per order.

No. Coupon and promo codes must be entered during checkout, before the order is confirmed. They cannot be added retroactively to an order that has already been submitted.

To use a NanoSupps gift voucher or store credit, enter the code at checkout in the same way as a coupon. Vouchers are valid until the expiry date shown and can be used towards eligible products.

Accepted payment methods, such as secure online card payment, are displayed at checkout. Choose your preferred option before confirming your order.

Yes. All payments are processed through secure, encrypted payment providers. We do not store your full card details.

If your payment was interrupted and no amount was charged, your order was most likely not registered, so please place a new order. If you're unsure, contact customer support with your details before trying again.

If the amount was charged but you received no order confirmation, do not place another order immediately. Contact customer support with the payment details (date, amount, card type). In many cases a pending authorisation is released back automatically within a few business days; we'll check whether your order was registered and help resolve it.

Yes. In addition to home delivery, you can choose parcel point or automated locker pickup (for example Foxpost) at checkout, depending on the options available for your address.

NanoSupps is an online store, so orders are delivered by courier or to a parcel point / locker rather than collected from a physical shop.

Free shipping may be available above a certain order value. The current free shipping threshold and any shipping fees are shown in your basket and at checkout, based on your delivery method and address.

Delivery times depend on your chosen courier and destination. An estimated delivery time is shown at checkout and in your confirmation email. Please allow extra time during peak periods and public holidays.

To track your order, use the tracking number in your shipping confirmation email (where available) to follow your parcel. You can also check your order status in your NanoSupps customer account.

If a delivery fails because the parcel couldn't be handed over — for example you weren't reachable at the address, or the parcel wasn't collected from the pickup point in time — additional re-delivery or return-to-sender costs may apply. To avoid this, make sure your address and phone number are correct and collect parcel-point orders within the deadline.

If your parcel or products arrive damaged, contact customer support promptly with your order number and photos of the damage. We'll arrange a replacement or refund (see "faulty, incorrect or damaged items" below).

To withdraw, notify us of your decision within the 14-day period by a clear statement — for example by email or using our withdrawal form. After informing us, send the goods back without undue delay and no later than 14 days from the day you communicated your withdrawal.

For hygiene, health protection and food-safety reasons, food, supplement and drink products can only be returned if they are unopened, unused, sealed and in their original, undamaged packaging. Under EU consumer law, sealed goods that are not suitable for return due to health or hygiene protection cannot be returned once they have been unsealed after delivery.

• Returnable if unopened and sealed: protein powders, drink powders, creatine, amino acids, pre-workouts, protein bars, snacks, ready-to-drink beverages and similar consumables.
• Non-returnable once opened / unsealed: any of the above whose seal has been broken or packaging opened.
• Accessories (e.g. shakers, water bottles): returnable if unused and in their original packaging.

When you exercise your right of withdrawal (change of mind), you are responsible for the direct cost of returning the goods. We recommend using a tracked service, as you are responsible for the parcel until it reaches us. You do not pay return shipping when the item is faulty, damaged or incorrect (see below).

Once we receive the returned goods (or proof that you've sent them back), we'll issue your refund without undue delay and within 14 days, using the same payment method you used for the original purchase, unless agreed otherwise. We may withhold the refund until the goods have been received back. We refund the product price and the standard delivery cost of the original order; if you chose a more expensive delivery option, we only refund the standard delivery amount. We may reduce the refund to reflect any diminished value caused by handling the goods beyond what is necessary to establish their nature and characteristics.

If you receive a faulty, damaged or wrong product, contact customer support promptly with your order number and photos. You are entitled to a replacement or refund, and in these cases we cover the return shipping costs. This does not affect your statutory rights.

Yes. The right of withdrawal does not apply to:

• Sealed food, supplement or drink products that have been unsealed / opened after delivery (health and hygiene protection).
• Goods that may deteriorate or expire rapidly.
• Products made to your specification or clearly personalised.